Effective Date: 02/03/2025

1. Overview

At OBMENCA, we ensure that every order is handled with care and precision. Due to the collectible nature of our products, all items are packaged securely to maintain their condition and value.

2. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation
  • Orders are not processed on weekends or public holidays

You will receive a confirmation email once your order has been shipped.

3. Shipping Time

Estimated delivery times:

  • Local (Nigeria): 2–5 business days
  • International: 5–10 business days

Delivery times may vary depending on location, customs processing, and carrier delays.

4. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Package size and weight

Any applicable customs duties or import taxes are the responsibility of the customer.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor your delivery.

6. Packaging & Handling

All OBMENCA items are packaged with care to preserve:

  • Product condition
  • Original packaging
  • Collector value

Protective materials are used to minimize risk during transit.

7. Delivery Issues

OBMENCA is not responsible for:

  • Delays caused by shipping carriers
  • Incorrect shipping addresses provided by the customer
  • Customs clearance delays for international orders

If your package is lost or significantly delayed, please contact us and we will assist where possible.

8. Damaged Deliveries

If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide:
    • Order number
    • Photos of the item and packaging

We will review and resolve the issue in line with our Refund Policy.

9. Contact Us

For shipping-related inquiries:

OBMENCA
Email:info@obmenca.us